Return Policy

Last Updated: June 19, 2026

At Scott & Allison Los Angeles, customer satisfaction is our priority. However, we understand that there may be occasions when you wish to return an item. Please read our return policy carefully. If you have any questions, feel free to contact us at support@scottallison-losangeles.com before initiating a return.

1. How Our Business Operates

Scott & Allison Los Angeles operates using a direct-from-supplier fulfillment model. To reduce waste and minimize our environmental impact, we do not maintain large inventories. Products that are not stocked locally are shipped directly from our supplier located in China.

As a result, approved returns must be sent to our supplier’s designated return address in China.

2. Return Eligibility & Notification

You may request a return within 30 days of receiving your order by contacting us at support@scottallison-losangeles.com.

Please note:

• Returns may only be requested after the item has been physically received.
• Your order number must be included with all return requests.
• A valid reason for the return must be provided.
• Once approved, we will provide the appropriate return address.

3. Return Conditions

To qualify for a return:

• A valid reason for the return is required.
• Items must be unused, unwashed, undamaged, and in their original condition.
• All tags, labels, and packaging must remain attached and intact.
• Items may be tried on but may not be worn beyond fitting purposes.
• Sale or discounted items are not eligible for return without a valid reason.
• Ordering multiple sizes with the intention of returning part of the order is not permitted.
• Certain products are excluded from returns for hygiene reasons, including underwear, swimwear, and jewelry, unless they remain unopened and unused.

4. Return Shipping Costs & Procedure

Customers are responsible for all return shipping costs, including any international shipping fees, customs duties, taxes, or related charges.

Approved returns must be shipped to our supplier’s return facility in China.

The customer is solely responsible for:

• Arranging the return shipment
• Paying all associated shipping costs
• Tracking the return package

We strongly recommend using a shipping service that provides tracking information. Returns sent without proof of shipment and tracking may not be eligible for processing.

5. Alternative Resolution Options

Because international returns can be expensive and time-consuming, we are often able to offer alternative solutions that may be more convenient for both parties.

Depending on the circumstances, we may offer options such as:

• A partial refund
• A store credit
• A discount on a future purchase
• A replacement item

These solutions are handled on a case-by-case basis through email communication. Please contact support@scottallison-losangeles.com before sending any item back.

6. Defective, Incorrect, or Damaged Items

If there is an issue with your order, including sizing problems, defects, damage, or quality concerns, please contact us within 30 days of delivery.

Your email must include:

• Clear photographs of the issue
• A detailed description of the problem
• Your order number

Without sufficient photographic evidence and a clear explanation, we may be unable to process your request.

Once received, we will review the case and work toward an appropriate resolution as quickly as possible.

7. Refunds

Refunds can only be issued after the returned item has been received and inspected at the designated return address in China.

Once approved, refunds will be processed to the original payment method within 14 business days.

Original shipping charges are non-refundable.

8. Order Cancellations

Orders cannot be canceled once they have been placed and entered processing.

Refund requests, payment disputes, or chargebacks may not be initiated before the ordered item has been delivered and received.

If you experience any issue with your order, please contact support@scottallison-losangeles.com before initiating a chargeback or dispute so that we can attempt to resolve the matter directly.

9. Liability

Scott & Allison Los Angeles is not responsible for lost packages when the shipping carrier’s tracking information confirms successful delivery to the address provided by the customer.

Customers are solely responsible for ensuring that all shipping information is accurate at checkout.

Any address correction requests must be submitted within 24 hours of placing an order by contacting support@scottallison-losangeles.com.

Contact Information

Scott & Allison Los Angeles
Los Angeles, California, United States
Email: support@scottallison-losangeles.com