Terms & Conditions

Last Updated: June 19, 2026

These Terms & Conditions apply to all purchases made through the website of Scott & Allison Los Angeles, located in Los Angeles, California, United States, and reachable via support@scottallison-losangeles.com.

1. Acceptance of Terms

By placing an order through our website, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, colors may vary slightly depending on your screen settings.

Typographical errors, pricing mistakes, inaccuracies, or omissions may occasionally occur. We reserve the right to correct such errors without prior notice and no rights may be derived from such inaccuracies.

3. Orders & Payment

Orders will only be processed after full payment has been received.

Available payment methods may vary by country and include:

• Credit Card (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay

Customers are responsible for ensuring that their preferred payment method is available in their location.

4. Processing & Delivery

Processing Time

Orders are processed within 1–3 business days.

Shipping Time

After processing, delivery typically takes 1–7 business days, depending on the destination.

Orders are shipped directly from our supplier in China. Customs duties, import taxes, or other fees may apply depending on local regulations and are the responsibility of the customer.

All delivery times are estimates only. Delays caused by high demand, holidays, weather conditions, carrier issues, or customs procedures do not entitle customers to cancel an order or request a refund.

5. Returns & Cancellations

Please refer to our separate Return Policy for complete return conditions.

Once an order has been placed, it cannot be canceled. Refund requests, payment disputes, or chargebacks may not be initiated before the ordered item has been received by the customer.

6. Limitation of Liability

Scott & Allison Los Angeles is not responsible for loss, theft, or damage occurring after a shipment has been marked as delivered by the carrier to the address provided by the customer.

Our liability is limited, in all circumstances, to the purchase price of the specific product involved.

Customers are responsible for ensuring that all shipping and contact information is accurate at the time of purchase.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, website design, and branding, is the property of Scott & Allison Los Angeles and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints & Customer Service

Complaints may be submitted via email to support@scottallison-losangeles.com.

We aim to respond to all inquiries within 5 business days.

For complaints related to sizing, defects, damage, or product quality, customers should provide clear photographs and a detailed explanation of the issue to facilitate review.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, United States.

Any disputes arising from or relating to these Terms & Conditions shall be submitted to the competent courts located in Los Angeles County, California, unless mandatory law provides otherwise.

Contact Information

Scott & Allison Los Angeles
Los Angeles, California, United States
Email: support@scottallison-losangeles.com