Shipping & Delivery Policy

Scott & Allison Los Angeles

 

At Scott & Allison Los Angeles, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find detailed information regarding our shipping and delivery procedures.

 

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the delivery status.

Please note that processing times may be slightly extended during peak seasons or promotional periods.

 

2. Estimated Delivery Time

The average shipping time is 8–12 business days, depending on your location.


Delivery times are estimates and may vary due to:

  • Customs clearance procedures

  • Local carrier delays

  • High seasonal demand

  • Unforeseen logistical circumstances

 

While we strive to meet these timeframes, delays caused by third-party carriers or customs authorities are outside of our control.

 

3. Shipping Method & Origin

All orders are shipped directly from our trusted international fulfillment partner.


Because shipments originate internationally, customers should be aware that:

  • Customs duties, import taxes, or additional fees may apply depending on the destination country.

  • These charges, if applicable, are the responsibility of the customer.

Scott & Allison Los Angeles is not responsible for customs-related delays.

 

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Package weight

  • Delivery destination

  • Selected shipping method

 

The final shipping cost will always be clearly displayed before completing your purchase.

 

5. Responsibility & Delivery Confirmation

  • If tracking information confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.

  • Customers are responsible for providing a correct and complete shipping address.

  • Any address errors must be reported within 24 hours after placing the order. After this period, changes cannot be guaranteed.

 

Scott & Allison Los Angeles is not liable for lost or misdelivered packages due to incorrect address information provided by the customer.

 

6. Lost or Delayed Shipments

If your tracking shows unusual delays, please contact us. We will assist in contacting the carrier when necessary.

 

However, we are not responsible for:

  • Carrier delays

  • Customs hold-ups

  • Delivery attempts missed by the recipient

 

 

7. Contact Information

For any questions regarding shipping or delivery, please contact:

Scott & Allison Los Angeles

Email: support@scottallison-losangeles.com