Shipping Policy

Last Updated: June 19, 2026

At Scott & Allison Los Angeles, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping, and delivery.

1. Processing Time

All orders are processed within 1–4 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. Delivery Time

After processing, estimated delivery times range from 1–12 business days, depending on your location.

Please note that delivery times are estimates and may be affected by:

• High seasonal demand
• Public holidays
• Weather conditions
• Carrier delays
• Customs inspections and clearance procedures

While we do our best to ensure timely delivery, delays outside of our control may occasionally occur.

3. Shipping Method & Origin

To reduce waste and minimize environmental impact, some orders may be shipped directly from our supplier located in China.

Depending on your country’s regulations, customs duties, import taxes, or other fees may apply and are the responsibility of the customer.

Our primary shipping partner is:

• UPS

4. Shipping Costs

Shipping costs are displayed during checkout and may vary depending on:

• Package weight
• Delivery destination
• Selected shipping option

Any applicable shipping charges will be clearly shown before payment is completed.

5. Tracking Your Order

Customers are responsible for monitoring their shipment using the tracking information provided by email.

Please regularly check your tracking status to determine whether:

• The package is being delivered directly to your address
• The package has been redirected to a pickup location
• Additional action is required for successful delivery

If your shipment is taking longer than expected or if you encounter any delivery issues, please contact us first at support@scottallison-losangeles.com before initiating a chargeback, dispute, or refund request.

6. Delivery Responsibility

Once tracking information confirms that a package has been successfully delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.

Customers are responsible for providing accurate shipping information.

Any address correction requests must be submitted within 24 hours of placing an order by contacting support@scottallison-losangeles.com.

Contact Information

Scott & Allison Los Angeles
Los Angeles, California, United States
Email: support@scottallison-losangeles.com